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That’s the 10:17am text your client sends to you after refreshing their new banking app.
They know today’s refinance settlement day... but they don’t know what that actually means.
No keys, no removal truck, no big handover moment.
Just... silence.
Unless you fill the gap, they’ll start calling banks and chasing updates you’ve already actioned.
“Do we need to do anything today?”
“Has the bank paid back the old loan yet?”
“Are we on the new rate now?”
Clients don’t see refinancing happen — so if no one explains the flow, they panic.
And when they panic, they loop you in.
Without a simple heads-up, refinancing can feel like it’s stalled.
You get 4pm calls asking if the old bank has been repaid.
Or worse: clients accidentally interfere by contacting lenders themselves.
Most clients don’t know refinancing still has a “settlement day.”
It’s not like buying a home. There’s no agent with keys. No truck waiting on the curb.
But it is a legal handover — and the silence between steps creates confusion.
We send this email at 7:30am on refinance settlement day.
Feel free to copy, tweak, and send under your own name.
Subject: Refinance Day — What to Expect Today
Hi [insert names],
Welcome to refinancing day! Today marks the official switch of your mortgage from your current bank to your new lender: [insert bank].
Here’s what to expect:
We’re waiting on the final payout figure from your current lender.
This confirms how much is needed to close out your old loan.
🕐 Expected timing: late morning to early afternoon
You don’t need to do anything — we’ll handle the discharge for you.
Your new lender will release the funds today. Once received, we’ll:
🕐 Expected timing: early to mid-afternoon
Most refis settle between 1pm and 3pm, but timing can vary — especially on busy Fridays.
We’ll keep you posted.
Unless you hear otherwise, everything is tracking.
Thanks again for choosing us.
You’re in good hands today.
Feel free to steal our above template and add it to your standard operating procedures.
